Last Post 11/12/2012 10:35 AM by MARKETSMITH (12090) . 2 reply.

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11/10/2012 06:31 AM

How do I change my subscriptions?
by dvx (20) Joined on 08/24/2012 Posts: 1

In the "my account" page there is a tab titled "manage subscriptions". When I click on this tab it shows me a summary of my subscriptions, but there is no way to turn features on or off or to switch to annual billing instead of monthly. So I can't actually "manage" anything, only view what I am currently signed up for. A clever way to trap people I suppose. So how do I make changes to my subscriptions? Do I actually have to call and speak with a person to do this or am I just missing something here?  



11/10/2012 01:29 PM

Re: How do I change my subscriptions?
by spartian8k9 (1270) Joined on 10/08/2010 Posts: 217

hi dvx, Yes, just call them. For the most part, I think they mostly do things over the phone. it is certainly quicker when there is a misunderstanding. -spartian



11/12/2012 10:35 AM

Re: How do I change my subscriptions?
by MARKETSMITH (12090) Joined on 06/14/2010 Posts: 821

@dvx: You can add features or switch to the annual billing term by visiting one of our product pages or by clicking the “My Cart” button at the top of the screen. If you need further assistance please feel free to call 800-452-4422 or email reachus@marketsmith.com